CRM: Going Digital To Improve Customer Satisfaction

CRM system which helps track all activities

One look at studies on the Internet would make it amply clear that the cost of acquiring a new customer is exponentially higher than the cost of retaining an existent one. So, when it comes to prioritizing, attracting prospects, converting and nurturing qualified sales leads, and Customer ...
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Free appointment scheduling and resource booking in Bitrix24

Schedule appointments and book resources

We’ve added an ability to schedule appointments and book resources inside Bitrix24 CRM. If you run a service-based business, like a nail salon, a vet clinic or an auto repair shop, you’ll love this new feature. ...
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Sales Targets Inside Bitrix24

Now available to commercial Bitrix24 users

Sales targets are now available to commercial Bitrix24 CRM users. This means you can set goals for each of your sales agents, pipelines or company and track their progress. Importantly, the quotas can be set in two different ways. First, you can enter a number of deals that have to be won ...
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In Bitrix24

Observers in Leads and Deals

We've added a great new option to Bitrix24 CRM. Now you can add observers to a lead or a deal, and observers will be able to view the CRM element, send and read messages in the chat of the element. ...
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GDPR is Forcing Email Marketers to Evolve

Email marketing is dead

Email marketing is dead. Or so many marketers have heard over the years. Yet email actually remains among the most effective marketing methods. Even with inboxes as cluttered as they are, open and click through rates remain high. Indeed, ...
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Your Guide to the Most Popular Business Pricing Models

Choosing a pricing model

Today it’s easier than ever to start a business. The barriers of entry are low and the cost of running a business can be close to zero. With the advent of communication channels and lean software development processes, choosing a pricing model is more like an everyday chore than a ...
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Simple CRM mind map

Understand all capabilities

While everybody knows that CRM stands for ‘customer relationship management’, CRM may mean totally different things for different people. For some CRM is about providing outstanding customer support. For others it’s all about pipeline management. For most it’s probably ...
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Inside Sales vs. Outside Sales: Understanding the Difference

Both sales play a vital role

Inside and outside sales can often be perceived as complete opposites. According to research report on the State of Sales in the United States and EMEA, field sales made up 71.2% of the sales force, while inside sales made up only 28.8% of the sales force in 2017. The situation ...
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How to Help Your Team Get Better at Customer Service

Customer service is an essential part of business

Customer service is an essential part of business, not a back-up plan. Everyone on your team, no matter what their role, can benefit from developing their customer skills. You'll get more satisfied customers, fewer complaints, and happier, more productive employees.  ...
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5 Things You Can Automate with the Help of CRM

Finding ways to increase efficiency

Finding ways to increase efficiency and save more dollars per hour spent are two main challenges that business faces every day. You can’t lead a successful business without making profits. Controlling your expenses, including time commitments, is an important part of building a financially ...
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